Standard delivery costs are free for all orders.

Online Purchase

Can I cancel my order?

Once purchased, the product cannot be canceled. However, you benefit from a 14-day legal withdrawal period starting from the day you receive your package. The product must be returned unused, unmodified, undamaged, and in its original packaging. Any return that does not comply with these conditions, or that makes the product unsuitable for resale (damaged, used, dirty, etc.), will be refused and the items will be sent back to you.

How can I file a loss/damage claim?

You can reach us at contact@arpe.com and include a picture of the damaged product.

Shipping & Delivery

How can I track my order?

Once your order is shipped, you will receive an email containing the tracking number for your package

What shipping options are available and what are the delivery fees?

We ship via UPS. Delivery fees depend on your country, and standard delivery is free for orders within Europe.

What are the delivery destinations?

We deliver to most countries worldwide. Delivery availability may vary depending on your location.

How long does the delivery take?

Delivery times vary depending on your location. Standard delivery within Europe usually takes 3–7 business days.

Returns

What is the return policy?

You have a 14-day legal withdrawal period starting from the day you receive your package. The product must be returned unused, unmodified, undamaged, and in its original packaging. Returns that do not meet these conditions, or that make the product unsuitable for resale (damaged, used, dirty, etc.), will be refused and the items will be sent back to you.

Payment

What payment methods are accepted?

We accept credit cards, Bitcoin, and PayPal.

Are payments secure?

All transactions on our site are highly secure. We do not store your banking information. Payments are further protected through the 3D Secure system for Visa, Mastercard, and American Express cards that support it. This adds an extra verification step during payment to confirm the cardholder's identity and validate the transaction. Since each bank has its own authentication process, please contact your bank directly if you have any questions about your 3D Secure code.

Is VAT included in the final price, and how can I reclaim it?

Yes, VAT is included in the final price for all orders. If you are eligible to reclaim VAT, you will need to follow your country’s tax refund procedures and provide the necessary documentation, such as an invoice, to your local tax authorities.

When will my credit card be charged?

Your credit card will be charged at the time your order is confirmed.

Product information

What materials are used?

The product is made of plexiglass layers, a concrete basement, and a concrete under-basement.

What does the box contain?

The box includes a certificate of authenticity, a non-abrasive cloth for cleaning the layers, as well as 4 layers and a concrete base.

What is a limited edition?

A limited edition is a product produced in a restricted quantity, making it rare and often more valuable or unique compared to regular items.

Free UPS shipping
1 month from payment
Secure payment
We accept several payment methods, including Credit card, Bitcoin and Paypal.
Personalized support
Our knowledgeable consultants are available online to provide you with personalized advice.
Free gift wrapping
We are happy to offer you a cleaning cloth made with soft, nonabrasive material.